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Terms of Service

Last updated: August 21, 2026

These Terms of Service (the "Terms") are a binding agreement between Kant Associates, LLC, a United States limited liability company ("VenueRev", "we", "us", or "our"), and the business that accesses or uses our service ("Customer", "you", or "your"). The Terms govern your access to and use of the VenueRev application, website, messaging features, and related services (together, the "Service").

1. Acceptance and Eligibility

  1. By creating an account, signing an order form, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
  2. The Service is offered for business use only. It is not intended for personal, family, or household purposes.
  3. You must be at least 18 years old and legally capable of entering into contracts.
  4. If you accept these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and "Customer" refers to that entity.
  5. The Service is provided from the United States and is intended for Customers operating in the United States.

2. The Service

  1. VenueRev is an AI-assisted lead-response service for wedding and event venues. You configure a forwarding rule in your own email system so that inquiry emails (for example, from The Knot, WeddingWire, or your website's contact form) are forwarded to an email address that VenueRev manages.
  2. We do not connect to, sign in to, or read your mailbox, and we do not request or hold OAuth access to your email account. We receive only the messages you forward.
  3. The Service classifies inquiries, extracts event details, and generates replies and follow-up messages, which it sends by SMS text message and by email to the prospective clients who submitted those inquiries ("Leads"), on your behalf and under the venue profile you configure.
  4. You can review every conversation and can pause the AI for any individual Lead at any time, after which the Service will not send further automated messages to that Lead until you resume it.
  5. We may modify, improve, or discontinue features of the Service. We will not make a change that materially reduces core functionality without reasonable notice.

3. Accounts and Security

  1. You must provide accurate registration information and keep it current.
  2. You are responsible for all activity under your account, for maintaining the confidentiality of credentials, and for the acts and omissions of your personnel and anyone you allow to use the Service.
  3. Notify us promptly at nipun@tryfable.co if you suspect unauthorized access.
  4. We may suspend access to protect the Service, other customers, or Leads from a security risk, abuse, or legal exposure. We will restore access once the issue is resolved.

4. Customer Responsibilities

You are responsible for the following, and you agree that we may rely on the information and instructions you give us:

  1. Accuracy of venue content. You are solely responsible for the accuracy, completeness, and currency of the content you provide or authorize us to use, including pricing, packages, minimums, fees, capacity, availability practices, policies, and FAQ answers ("Customer Content"). The Service will communicate that content to Leads. Keep it current.
  2. Consents and notices. You are responsible for obtaining any consents, providing any notices, and maintaining any privacy policy required for you to collect Lead information and to share it with us and our subprocessors for processing.
  3. Lawful use. You will use the Service in compliance with all applicable laws, including consumer protection, messaging, telemarketing, and privacy laws.
  4. Messaging compliance. As between the parties, you remain responsible for your own conduct under the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing and messaging statutes, carrier rules, and any equivalent requirements that apply to communications with your clients. This includes not instructing the Service to contact anyone who has not inquired with you and not using the Service in a manner inconsistent with those laws.
  5. Your client relationships. The Service assists with responses. It does not make agreements for you. You remain responsible for your relationship with each Lead, for reviewing the communications sent on your behalf, for honoring or correcting anything communicated, and for all bookings, contracts, and pricing you enter into.
  6. Review and oversight. You will review conversations with reasonable frequency and will promptly correct or escalate any communication that is inaccurate or inappropriate for your business.
  7. Third-party accounts. You are responsible for your own email, listing, and telephone accounts, including configuring the forwarding rule and complying with the terms of those services.

5. Acceptable Use

You will not, and will not permit anyone to:

  1. use the Service for cold outreach, prospecting, purchased or scraped contact lists, or any messaging to people who have not first submitted an inquiry to you. The Service exists solely to respond to inbound inquiries;
  2. send unlawful, deceptive, misleading, harassing, abusive, threatening, defamatory, obscene, or discriminatory messages;
  3. misrepresent the identity of the sending business, impersonate another person or business, or conceal the commercial nature of a message where disclosure is required;
  4. attempt to bypass, disable, or work around opt-out handling, quiet hours, or message frequency limits;
  5. submit content you do not have the right to submit, or content that infringes intellectual property or privacy rights;
  6. submit sensitive personal information, including government identifiers, payment card or financial account numbers, health information, or precise geolocation;
  7. probe, scan, or test the vulnerability of the Service, circumvent authentication, or interfere with its operation;
  8. reverse engineer, decompile, scrape, or copy the Service, or use it to build a competing product;
  9. resell, sublicense, or provide the Service to a third party except as expressly permitted in writing;
  10. use the Service to generate spam or to send messages at a volume or frequency that risks carrier filtering or number blocking.

We may investigate suspected violations and may suspend or terminate access for violations of this Section.

6. AI Disclaimer

  1. The Service uses third-party artificial intelligence models, including models provided by Anthropic, to classify inquiries and generate messages. Messages sent to Leads are machine-generated.
  2. AI output can be inaccurate, incomplete, or inappropriate for a given situation. It may misread an inquiry, state a price or policy imprecisely, or produce text you would not have written.
  3. The Service includes guardrails, including confining messages to your configured venue profile, quiet hours, frequency limits, and automatic opt-out handling. These guardrails reduce risk but are not a guarantee of accuracy, appropriateness, or compliance.
  4. You are responsible for your business decisions and for the accuracy of pricing, availability, capacity, and policy information communicated through the Service, whether that information came from Customer Content or from AI output based on it.
  5. Output of the Service is not legal, financial, or professional advice, and it does not create a binding offer or contract on your behalf unless you separately confirm it.

7. Messaging and Consent

  1. By using the Service, you instruct and authorize us to send SMS and email messages to your Leads on your behalf, using your business identity, in response to inquiries those Leads submitted to you.
  2. Consent basis: messages are sent because the Lead first contacted you. We log the provenance of each inquiry so the basis for messaging is documented.
  3. Opt-outs are honored automatically. When a Lead replies STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT, or uses an equivalent request, we immediately opt that Lead out, cancel all scheduled messages, and suppress further automated messages. Email messages include an unsubscribe mechanism.
  4. Automated messages are limited to the hours of 9:00 AM to 8:00 PM in the Lead's local timezone, with at most one AI-initiated message per Lead per day.
  5. You will not attempt to circumvent an opt-out, re-add an opted-out contact, or use another number or address to reach a person who has opted out. Opt-out suppression is a permanent control and we will not remove it on request.
  6. You are responsible for message volumes and any carrier or provider fees passed through under an order form.

8. Fees and Payment

  1. You will pay the fees, if any, as agreed in an order form or as posted for the plan you select. Some accounts may be provided at no charge during an evaluation or early-access period.
  2. Unless an order form says otherwise, fees are stated in U.S. dollars, invoiced in advance for the applicable period, due within 30 days of invoice, and non-refundable once the period has begun.
  3. Fees exclude taxes. You are responsible for all sales, use, VAT, and similar taxes, other than taxes on our net income.
  4. We may change fees with at least 30 days' prior notice, effective at the start of your next billing period. If you do not accept a change, you may terminate before it takes effect.
  5. We may suspend the Service for amounts more than 15 days overdue after giving you notice and a reasonable chance to cure.

9. Intellectual Property

  1. Our property. We own the Service, including all software, models and prompts we develop, designs, documentation, trademarks, and all improvements to them. Except for the limited right to use the Service under these Terms, no rights are granted to you.
  2. Your property. You own your Customer Content, your business information, and your relationships with your Leads. Nothing in these Terms transfers ownership of Lead data or Customer Content to us.
  3. License to us. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, process, and create derivative works of Customer Content and Lead data solely as needed to provide, secure, and support the Service, including transmitting it to the subprocessors identified in our Privacy Policy.
  4. No training on your content. We do not use Customer Content or Lead data to train our own AI models, and we contract with our AI provider on terms under which submitted content is not used to train that provider's general-purpose models.
  5. Aggregated data. We may generate and use aggregated or de-identified statistics about use of the Service to operate and improve it, provided such data does not identify you, your Leads, or your Customer Content.
  6. Feedback. If you send us suggestions, we may use them without restriction or obligation to you.

10. Confidentiality

  1. "Confidential Information" means non-public information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential, including your pricing and Customer Content and our non-public product and technical information.
  2. Each party will protect the other's Confidential Information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and contractors who need it and are bound by comparable obligations.
  3. Confidential Information does not include information that is or becomes public without breach, was already known to the recipient, is independently developed, or is rightfully received from a third party.
  4. A party may disclose Confidential Information if required by law, after giving reasonable notice where legally permitted, and limiting the disclosure to what is required.
  5. These obligations continue for three years after disclosure, and for as long as the information remains a trade secret.

11. Term and Termination

  1. These Terms begin when you first accept them or use the Service and continue until terminated.
  2. Either party may terminate for convenience with 30 days' written notice, or immediately if the other party materially breaches these Terms and fails to cure within 15 days of notice. We may terminate immediately for violations of Section 5 (Acceptable Use) or Section 7 (Messaging and Consent).
  3. On termination, your right to access the Service ends, we will stop sending messages on your behalf, and any prepaid fees for periods after termination will be refunded on a pro-rata basis unless we terminated for your breach.
  4. Data export and deletion. For 30 days after termination, you may request an export of your Customer Content, Lead records, and conversation transcripts, and we will provide it in a commonly usable format. After that window, we will delete or de-identify your data, except for records we are required or permitted to retain (including opt-out suppression records, which we retain indefinitely so that opt-outs continue to be honored, and billing and legal records).
  5. Sections 4, 5, 6, 9, 10, 12, 13, 14, 15, and 16 survive termination, along with any other provision that by its nature should survive.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the above, we do not warrant that the Service will be uninterrupted, error-free, or secure; that AI-generated output will be accurate, complete, or suitable for any particular inquiry; that any message will be delivered, since delivery depends on carriers, spam filters, and email providers we do not control; or that use of the Service will result in any particular number of bookings, replies, or revenue. Third-party services, including email providers, carriers, hosting platforms, and AI providers, are outside our control.

13. Limitation of Liability

  1. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost bookings, lost data, or business interruption, even if advised of the possibility.
  2. Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the claim, and (b) one hundred U.S. dollars ($100).
  3. These limitations apply regardless of the theory of liability, whether contract, tort, strict liability, or otherwise, and apply to the fullest extent permitted even if a limited remedy fails of its essential purpose.
  4. The limitations in this Section do not apply to your payment obligations, your indemnification obligations under Section 14, or to liability that cannot be limited under applicable law.
  5. The parties agree that these limitations are a fundamental part of the bargain and reflect the allocation of risk, particularly given that the Service may be provided at little or no fee.

14. Indemnification by Customer

You will defend, indemnify, and hold harmless VenueRev and its members, officers, employees, and agents from and against any third-party claim, demand, proceeding, loss, liability, damage, fine, penalty, cost, or expense (including reasonable attorneys' fees) arising out of or relating to:

  1. Customer Content, including any claim that it is inaccurate, misleading, or infringes or misappropriates a third party's rights;
  2. your business, your venue operations, your bookings, contracts, cancellations, refunds, or disputes with any Lead or client;
  3. your violation of these Terms, including Sections 4, 5, and 7, or of any applicable law, including messaging, telemarketing, consumer protection, and privacy laws;
  4. your failure to obtain any consent or provide any notice required for us to process Lead information on your behalf.

We will give you prompt notice of the claim, and you will not settle any claim in a way that imposes obligations on us or admits fault on our behalf without our written consent. We may participate in the defense with counsel of our choosing at our own expense.

15. Governing Law and Venue

  1. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
  2. The state courts located in Delaware and the United States District Court for the District of Delaware have exclusive jurisdiction over any dispute. Each party consents to personal jurisdiction and venue in those courts and waives any objection based on inconvenient forum.
  3. Each party waives any right to a trial by jury to the extent permitted by law.
  4. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

16. Miscellaneous

  1. Assignment. You may not assign these Terms without our written consent, except to a successor of your business by merger, acquisition, or sale of substantially all assets, provided the successor agrees to these Terms. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.
  2. Independent parties. The parties are independent contractors. Nothing creates a partnership, joint venture, employment, or agency relationship, except that you authorize us to send messages on your behalf as described in Section 7.
  3. Entire agreement. These Terms, together with our Privacy Policy and any order form, are the entire agreement between the parties regarding the Service and supersede all prior discussions and proposals. If an order form conflicts with these Terms, the order form controls for that engagement.
  4. Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will stay in effect.
  5. No waiver. A failure or delay in enforcing any right is not a waiver of it. A waiver is effective only if in writing.
  6. Force majeure. Neither party is liable for a delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disaster, war, civil unrest, labor action, government action, epidemic, internet or telecommunications failure, carrier outage, or failure of a third-party provider.
  7. Changes to these Terms. We may update these Terms. We will post the revised version with a new "Last updated" date and, for material changes, provide notice by email or within the Service at least 15 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate under Section 11.
  8. Notices. Notices to you may be sent to the email address on your account. Notices to us must be sent to nipun@tryfable.co.
  9. Publicity. We will not use your name or logo in marketing materials without your prior consent.
  10. Interpretation. Headings are for convenience only. "Including" means "including without limitation".

17. Contact

Kant Associates, LLC
Attention: Legal, VenueRev
Email: nipun@tryfable.co

This document is provided for general informational purposes and does not constitute legal advice.